Terms and Conditions 

These terms and conditions ("Terms") apply to all sale and purchase of goods ("Goods") effected through online shops operated on websites owned and/or operated by Cloé Jewelry & Art (collectively, "Websites").  These Terms do not govern any sale and purchase of goods effected at other Cloé Jewelry & Art authorised third party online sale channels.

  • Trademarks and Copyright

The Site provides information about us and the products and services we offer. The copyright in all contents of the Site is owned by us or licensed to us by other members of the Company or third parties. 

All trademarks, trade names, and/or logos used on the Site are our property or those of other members of the Company or third party licensors. To the extent that any trademarks on the Site are not owned by or licensed to the Company, such trademarks are used for identification purposes only. 

Except as provided in these Terms, your use of any Content, trademarks or devices without the written permission of the relevant owner(s) is strictly prohibited. We will aggressively enforce our intellectual property rights to the fullest extent of the law, which may include seeking criminal prosecution. 

  • Product Details

The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject. We endeavour to be as accurate as possible in relation to product descriptions and the Contents. However, we do not warrant that product descriptions or any Content is accurate, complete, reliable, current, or error-free.

You are expressly reminded that the colour and size, aspect and scale of the display of a product may vary depending on the type of computer monitor you use and its settings.

  • Product Warranty - Conditions and Exclusions

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Cloé Jewelry & Art.

Maintenance, repair, sizing or other service performed by someone other than Cloé Jewelry & Art will void your Manufacturer Warranty.

Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

1.    Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

2.    Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

3.    Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

4.    Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

  • Third Party Links

The Site may include links to other websites or resources that are not operated or prepared by the Company. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Such links are provided for your convenience and we do not warrant they are free of viruses or other harmful components.

We are not responsible for the content or accuracy of any off-Site pages, which includes but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

  • Personal Information

Any personal identifiable information you transmit or upload to the Site will be treated by us in accordance with our Privacy Policy. We will not disclose your Personal Information to any other third parties for direct marketing purposes without your consent.

  • Disclaimer

Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the Site or with whom we are associated, are their own. We take no responsibility for any such views as they do not necessarily reflect ours.

We do not warrant or represent that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to maintain the Services but will not be responsible for failing to meet any obligations in these Terms.

We reserve the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

  • Product Warranty - Conditions and Exclusions

**This Terms and Conditions has been translated into English. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.


以下所載之使用條款及條件 ("本條款及條件") 規管所有透過 Cloé Jewelry & Art 在其擁有及/或經營的所有網站 (統稱"本網站") 運作的網上商店進行的貨品 ("貨品") 買賣。本條款及條件並不適用於透過其他經 Cloé Jewelry & Art 授權的第三方網上銷售渠道進行的商品買賣。

  • 商標及版權



除本條款另有規定外, 閣下嚴禁在未經有關擁有人書面許可下使用任何內容、商標或圖案。我們會在法律容許的範圍內保護我們的知識產權,可能包括尋求刑事檢控。

  • 產品詳情


謹請 閣下留意,產品展示的顏色及大小、外觀及比率可能因 閣下使用的電腦顯示器類型及其設定而異。

  • 產品保養 - 條件及排除條款

廠商保養及免費服務僅適用於在 Cloé Jewelry & Art 購買受保產品的人士。

如曾有 Cloé Jewelry & Art 以外人士提供保養、修補、尺寸調整或其他服務,將令廠商保養失效。



1.    因接觸化學品、化妝品、泳池、熱水缸或洗澡導致的變色。

2.    爪及貴金屬一般隨著時間流逝出現磨損而需重整修補的話,屬正常磨損。

3.    爪彎曲、勾住或磨耗,導致寶石因正常磨損或其他損害而脫落或損失。

4.    因正常磨損或其他損害所致缺口或破裂,導致寶石損失或脫落。

  • 第三方連結

本網站可能包括非本公司操作或製作的其他網站或資源的連結。我們對該等網站及資源並無控制權,我們不會對該等網站及資源承擔責任,對 閣下因使用該等網站及資源而產生或聲稱因而產生或與其有關的任何損失或損害亦概不負責。該等連結是為方便 閣下而提供,我們並不保證該等連結不存在病毒或其他有害部份。 

我們對本網站以外的任何網頁 (包括但不限於本網站的廣告商) 的內容或準確性概不負責。閣下應自行承擔因使用該等外界網站或資源而產生的風險,並遵守該類網站各自所載的使用及服務條款。

  • 個人資料


  • 免責聲明



一些非我們所能控制的事件 (如惡劣天氣) 可能會發生,在該等情況下,我們將盡最大努力維持服務,但對未能履行本條款規定的任何責任概不負責。